SharePoint InfoPath Template can't send mail to document library

[ANIT]

Hi All-

I have an InfoPath form template that is published to a document library.
When a user clicks on 'New' within the document library an InfoPath form
loads in their browser and they fill out the form and submit it. The InfopPath
form is set to send the form as an email to a document library that is enabled
to receive email.

(When first testing this out I had the form sent to myself and I determined
that InfoPath sends the email as being from the address assigned to the SharePoint
outgoing email address in Central Admin)

The problem I am having is that the form is not sent to the document library.
If I send an email to the document library under my own email address the
email is delivered. I've tried renaming the outgoing email address in Central
Admin to my own email address and that had no effect. I also created a user
mailbox in exchange to the original email address assigned to 'outgoing email'
in central admin (in case the email address needed a user mailbox) and that
did not work either.


When the form is submitted and the email is sent, it does show up in the
drop folder on the sharepoint server and eventually is removed, which makes
me think that it was successfully delivered to the library - but it never
appears. I also configured the document library to accept mail from all senders.

Is there any way to force the infopath form to send the email from another
address (as it defaults to the outgoing address from central admin), or is
there anything else I'm missing here? Thanks in advance for the help.

- Chase

[Adnan Ahmed]

Hi

I have reported this as a bug to Microsoft Support Team and hopefully
it will be fixed in the next hotfix release.

Adnan Ahmed

Post by ANIT
Hi All-
I have an InfoPath form template that is published to a document library.
When a user clicks on 'New' within the document library an InfoPath form
loads in their browser and they fill out the form and submit it. The InfopPath
form is set to send the form as an email to a document library that is enabled
to receive email.
(When first testing this out I had the form sent to myself and I determined
that InfoPath sends the email as being from the address assigned to the SharePoint
outgoing email address in Central Admin)
The problem I am having is that the form is not sent to the document library.
If I send an email to the document library under my own email address the
email is delivered. I've tried renaming the outgoing email address in Central
Admin to my own email address and that had no effect. I also created a user
mailbox in exchange to the original email address assigned to 'outgoing email'
in central admin (in case the email address needed a user mailbox) and that
did not work either.
When the form is submitted and the email is sent, it does show up in the
drop folder on the sharepoint server and eventually is removed, which makes
me think that it was successfully delivered to the library - but it never
appears. I also configured the document library to accept mail from all senders.
Is there any way to force the infopath form to send the email from another
address (as it defaults to the outgoing address from central admin), or is
there anything else I'm missing here? Thanks in advance for the help.
- Chase

[Ada Pan [MSFT]]

Hello there,

First thanks Adnan to his experience sharing.

Chase, thank you for reporting this issue to us. As Adnan mentioned, our
product team has known this issue and are still investigating on the
problem. Once this problem can be fixed, they will release a hotfix and
let our users know from the Microsoft Web site. Thank you for your
understanding.

If you have any other issues, please feel free to post here. We are glad
to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
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[ANIT]

Thank you Adnan and Ada for the update. I'm looking forward to the hotfix.


- Chase

Post by Ada Pan [MSFT]
Hello there,
First thanks Adnan to his experience sharing.
Chase, thank you for reporting this issue to us. As Adnan mentioned,
our product team has known this issue and are still investigating on
the problem. Once this problem can be fixed, they will release a
hotfix and let our users know from the Microsoft Web site. Thank you
for your understanding.
If you have any other issues, please feel free to post here. We are
glad to be of assistance.
Regards,
Ada Pan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fc
harset0 Verdana;}}
\viewkind4\uc1\pard\f0\fs20 Hello there,
\par
\par First thanks Adnan to his experience sharing.
\par
\par Chase, thank you for reporting this issue to us. As Adnan
mentioned, our product team has known this issue and are still
investigating on the problem. Once this problem can be fixed, they
will release a hotfix and let our users know from the Microsoft Web
site. Thank you for your understanding.
\par
\par If you have any other issues, please feel free to post here. We
are glad to be of assistance.
\par
\par Regards,
\par
\par Ada Pan
\par
\par Microsoft Online Partner Support
\par Get Secure! - www.microsoft.com/security
\par ====================================================
\par When responding to posts, please "Reply to Group" via your
newsreader so that others may learn and benefit from your issue.
\par ====================================================
\par This posting is provided "AS IS" with no warranties, and confers
no rights.
\par
\par }

[Ada Pan [MSFT]]

Thank you for your understanding, Chase.

If you have any other issues, please feel free to post here. It's always
our pleasure to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

[mgudites]

ANIT wrote on 05/15/2007 09:55 ET

Post by ANIT
Hi All
I have an InfoPath form template that is published to a document library
When a user clicks on 'New' within the document library an InfoPath for
loads in their browser and they fill out the form and submit it. The InfopPat
form is set to send the form as an email to a document library that is enable
to receive email
(When first testing this out I had the form sent to myself and I determine
that InfoPath sends the email as being from the address assigned to th
SharePoin
outgoing email address in Central Admin
The problem I am having is that the form is not sent to the document library
If I send an email to the document library under my own email address th
email is delivered. I've tried renaming the outgoing email address in Centra
Admin to my own email address and that had no effect. I also created a use
mailbox in exchange to the original email address assigned to 'outgoing email
in central admin (in case the email address needed a user mailbox) and tha
did not work either
When the form is submitted and the email is sent, it does show up in th
drop folder on the sharepoint server and eventually is removed, which make
me think that it was successfully delivered to the library - but it neve
appears. I also configured the document library to accept mail from al
senders
Is there any way to force the infopath form to send the email from anothe
address (as it defaults to the outgoing address from central admin), or i
there anything else I'm missing here? Thanks in advance for the help
- Chas

Soooo...this thread is five years old and obviously about Sharepoint 2007.
We're on Sharepoint 2010 and we're having the EXACT same problem. This do
library we set up the other day will take emails from everywhere but a
Infopat
form filled out directly on Sharepoint. When you look at the Sharepoint logs
it only says "errors occurred" regarding the email import. Is thi
ever going to be fixed?